TERMS OF SERVICE

Welcome to Rotterdam Hydroponics. By using our website and services, you agree to comply with these Terms of Service. Please read them carefully. If you do not agree, please do not use our website.

1. Acceptance of Terms

By accessing our website, you confirm that you are at least 18 years old or have parental/guardian consent. If using the website on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Changes to Terms

We may update these Terms of Service at any time. Changes take effect upon posting on this page with the updated date. Continued use of our website constitutes acceptance of any modifications.

3. Products and Services

Rotterdam Hydroponics offers premium hydroponic products, including Australian-made, organic plant feeds. While we strive for accuracy, product descriptions, pricing, and images may change or contain minor errors.

4. Orders and Payments

When placing an order, you agree to provide accurate information. Payment is required in full at the time of purchase. All payment information is processed securely.

5. Shipping and Delivery

We aim to dispatch orders promptly; however, delivery times are estimates and may vary. Risk of loss passes to you when products are delivered to the carrier.

6. Returns and Refunds

If you are not satisfied with your purchase:

  • Contact us at info@rotterdamhydroponics.com.au within 14 days.

  • Returns may be accepted for incorrect, defective, or damaged items.

  • Items must be returned in original, resalable condition.

  • Customers are responsible for return shipping unless the error is ours.

Refunds are processed within 7–14 business days of item inspection. Exchanges require a new order.

7. User Conduct

You agree not to use the website for unlawful purposes or in ways that damage or impair it. Unauthorized access or interference with the site is prohibited.

8. Intellectual Property

All content, images, and logos on this website are owned by Rotterdam Hydroponics or our suppliers. No content may be copied, reproduced, or distributed without express written permission.

9. Limitation of Liability

To the fullest extent allowed by law, Rotterdam Hydroponics is not liable for any indirect, incidental, or consequential damages arising from use of the website or purchased products.

10. Indemnification

You agree to indemnify and hold Rotterdam Hydroponics and its affiliates harmless from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in accordance with local laws.

12. Contact Us

For questions about these Terms or returns:
Rotterdam Hydroponics
Email: info@rotterdamhydroponics.com.au