TERMS OF SERVICE

Welcome to the Rotterdam Hydroponics website. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully. If you do not agree to these terms, please do not use our website.

1. Acceptance of Terms
By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. If you are using the website on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Modification of Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be effective upon posting on this page with an updated effective date. Your continued use of the website after any modifications constitutes your acceptance of the revised terms.

3. Products and Services
Rotterdam Hydroponics offers a range of hydroponic products and related services. All product descriptions, images, and pricing are subject to change. We strive for accuracy but do not warrant that product descriptions or other content are error-free.

4. Orders and Payments
When you place an order on our website, you agree to provide accurate and complete information. Payment must be made in full at the time of purchase. We accept various payment methods, and your payment information will be processed securely.

5. Shipping and Delivery
We aim to dispatch orders promptly; however, we are not liable for delays in delivery. Risks of loss and title for products purchased from our website pass to you upon our delivery to the carrier.

6. Returns and Refunds
If you are not satisfied with your purchase, please contact us within [14 days] of receiving your order to discuss your concerns. Returns may be accepted under certain conditions. Please scroll down to view our Returns Policy.

7. User Conduct
You agree not to use the website for any unlawful purpose or in a way that may damage, disable, or impair the website. You must not attempt to gain unauthorized access to the website or interfere with its functionality.

8. Intellectual Property
ll content on our website, including text, graphics, logos, and images, is the property of Rotterdam Hydroponics or our content suppliers and is protected by Australian and international copyright laws. You may not use, reproduce, or distribute any content without our express written consent.

9. Limitation of Liability
To the fullest extent permitted by law, Rotterdam Hydroponics will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or products purchased.

10. Indemnification

You agree to indemnify and hold harmless Rotterdam Hydroponics and its affiliates from any claims, damages, losses, or expenses arising out of your use of the website or violation of these Terms of Service.

11. Governing Law
These Terms of Service are governed by the laws of Australia. Any disputes arising out of or relating to these terms shall be resolved in accordance with the laws of the state in which Rotterdam Hydroponics operates.

12. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at:

Rotterdam Hydroponics
Email: info@rotterdamhydroponics.com.au

REFUNDS & RETURNS

At Rotterdam Hydroponics, we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, please read our Refund Policy below.

1. Eligibility for Refunds
You may be eligible for a refund if:

  • You have received the wrong item.

  • The item is defective or damaged upon receipt.

  • You notify us of your intent to return the item within [insert timeframe, e.g., 14 days] of receiving your order.

2. Return Process
To initiate a return, please follow these steps:

  1. Contact us at info@rotterdamhydroponics.com.au within [insert timeframe, e.g., 14 days] of receiving your order to request a return.

  2. Provide your order number and details of the issue (wrong item, defect, etc.).

  3. We will provide you with instructions on how to return the product.

3. Return Conditions

  • All returned items must be in their original packaging and condition.

  • Items that have been used, altered, or are not in resalable condition may not be eligible for a refund.

  • Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item or defective product).

4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [7-14 business days].

  • If rejected, we will provide you with the reason for the rejection and may offer to send the item back to you at your expense.

5. Exchanges
If you would like to exchange an item for a different product, please follow the return process above and place a new order for the desired item.

6. Contact Us
For questions regarding your refund or to initiate the return process, please contact us at:

Rotterdam Hydroponics
Email: info@rotterdamhydroponics.com.au